By SDCU Resolution No. 1733/2022, published in the Official Gazette last November, the Consumer and User Defense Secretariat (SEDECO) regulated subsections d) and e) of article 6, and subsections c) and f) of article 14 of Law No. 1334/98 “Consumer and User Defense”, typifying the following abusive commercial practices:

• Telephone calls and other commercial communications made by any other means, outside of 08:00 a.m. to 06:00 p.m. Monday through Friday, and from 08:00 a.m. to 12:00 p.m. on Saturdays;
• Claims for debts made through telephone calls and communications by any other means, to third parties other than the consumer, such as personal references, family members or their place of work and others;
• The collection of sums of money – set arbitrarily by the suppliers – for claims made through telephone calls or other means used regularly in the market.

Additionally, it is established that those providers that incur in this type of practices will be liable to be penalized for violation of Law No. 1334/98 of “Defense of the Consumer and the User”, its modifications and regulations.

For more information contact:

Carla Arellano | Counselor Ferrere | carellano@ferrere.com